Frequently Asked Questions
Find answers to the most common questions about Galwet products, orders, delivery, returns and exchanges.
How can I place an order?
Select the product you want, choose the required size or variant, add it to your cart and proceed to checkout. Enter your delivery details and complete your order.
Do you offer Cash on Delivery (COD)?
Yes, Galwet offers Cash on Delivery on eligible orders across Pakistan. Availability may depend on your delivery location.
How long does delivery take?
Delivery time can vary depending on your location and courier service. Most orders are delivered within the estimated delivery time shown during the ordering process.
Can I change my order after placing it?
If you need to change your order, contact us as soon as possible. We will try to make the requested change before the order is shipped. Changes may not be possible after dispatch.
Can I exchange my product?
Eligible products may be exchanged according to our Returns & Exchange Policy. Exchange requests should generally be submitted within 7 days of receiving your order.
Can I exchange a product if I selected the wrong size?
A size exchange may be possible if the product is unused, unworn, unwashed and in its original condition, subject to availability. Applicable delivery charges may apply.
Can I return or exchange used or washed lingerie?
For hygiene reasons, intimate-wear products that have been worn, washed, used or otherwise handled may not be eligible for return or exchange, except where the item is defective or the wrong item was sent.
What if I receive the wrong or damaged product?
Please contact us as soon as possible and provide your order number along with clear photos and details of the issue. Our team will review your request and provide an appropriate solution.
How can I contact Galwet?
You can contact our customer support team by email at galwet16@gmail.com. Please include your order number when contacting us about an existing order.
Still Have Questions?
We're happy to help. Contact us at galwet16@gmail.com and our team will get back to you.