Returns & Exchange Policy

Last Updated: September 2026

At Galwet, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Exchange Eligibility

You may request an exchange if:

You received the wrong product, size, or color.
The product is damaged or defective when received.
The product has a manufacturing issue.
The product you received is different from what you ordered.

Important

For hygiene and safety reasons, bras, underwear, panties, bodysuits and other intimate-wear products cannot be returned or exchanged after they have been worn, washed, used, or removed from their original packaging, except where the item is defective or we sent the wrong item.

2. Exchange Time Limit

Exchange requests must be submitted within 7 days of receiving your order.

Requests received after 7 days may not be accepted.

3. Product Condition

To qualify for an exchange, the product must:

Be unused and unworn.
Be unwashed.
Be in its original condition.
Have its original packaging/tags where applicable.
Not have any stains, marks, damage, perfume, or other signs of use.

4. Damaged or Wrong Product

If you receive a damaged or incorrect item, please contact us as soon as possible.

Please provide:

Order number
Customer name
Phone number
Details of the issue
Clear photos of the product and packaging

Our team will review your request and guide you through the exchange process.

5. Size Exchange

If you selected the wrong size yourself, a size exchange may be possible subject to product availability and the product meeting our exchange conditions.

Delivery/courier charges for a customer-requested size exchange may be the customer's responsibility.

6. Items That Cannot Be Exchanged

We generally do not accept exchanges for:

Used or worn products
Washed products
Products without original packaging where packaging is required
Products damaged after delivery due to customer handling
Products with stains, odors, perfume, makeup, or other signs of use
Items reported after the 7-day exchange period
Clearance/final-sale items, where specifically marked as non-exchangeable

7. Refund Policy

Galwet primarily offers exchange or replacement for eligible issues.

A refund may only be considered in situations where:

The item is defective/damaged and cannot be replaced, or
The correct replacement is unavailable.

Any approved refund will be processed using the payment method available for the order, subject to applicable processing requirements.

8. Return / Exchange Shipping Charges

If the mistake is on our side—for example, you received the wrong or defective product—Galwet will provide an appropriate solution.

If the exchange is requested because of customer preference, incorrect size selection, or change of mind, applicable delivery/courier charges may be the customer's responsibility.

9. How to Request an Exchange

Please submit your complaint/exchange request through our Complaint Form or contact our customer support team.

Include your:

Order Number:
Name:
Phone Number:
Reason for Exchange:
Details of the Issue:

Once we receive your request, our team will review it and contact you with the next steps.

10. Exchange Processing Time

After receiving and reviewing the returned product, eligible exchanges are normally processed within 3–7 business days, depending on product availability and courier delivery time.