Privacy Policy

Last Updated: September 2026

At Galwet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

Full Name
Phone Number
Email Address
Delivery Address
Billing Information
Order Details
Payment Information
Information you provide when contacting our customer support

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm your COD orders
Contact you regarding your order
Provide customer support
Process returns and exchanges
Respond to complaints or inquiries
Improve our website, products, and services
Prevent fraud or misuse
Send promotional offers or updates where permitted

3. Payment Information

For online payments, your payment may be processed through third-party payment providers.

Galwet does not intentionally store complete debit/credit card information on its own servers.

For Cash on Delivery (COD) orders, we use the information you provide to process and deliver your order.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep products in your shopping cart
Understand how visitors use our website
Improve website performance
Provide relevant marketing and advertising

You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Marketing & Advertising

With appropriate permissions and where permitted by applicable law, we may use information or online activity data to help us understand customer interests and provide relevant advertisements.

Our website may use third-party services such as advertising, analytics, or social media tools. These services may collect information according to their own privacy policies.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

Courier and delivery companies
Payment service providers
Website and technology providers
Analytics and advertising service providers
Customer support/service providers

We only share information that is reasonably necessary for the relevant service.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

Galwet is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

9. Children's Privacy

Our website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

10. Your Information

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.